Return & Refund Policy

At Kardzz™, customer satisfaction is our priority. If your order arrives damaged, defective, incorrect, incomplete, or significantly different from the product description, please contact us so we can review the issue and provide an appropriate solution.

30-Day Return Policy

You may request a return within 30 days after your order has been delivered.

Return requests submitted after 30 days from the delivery date may not be eligible for a refund, replacement, or exchange.

Eligible Return Reasons

Returns may be accepted for the following situations:

  • The product arrived damaged
  • The product arrived defective
  • You received the wrong item
  • The product is missing parts or accessories
  • The product quantity is incorrect due to our error
  • The product is significantly different from the description
  • The product has a manufacturing defect

Return Conditions

To qualify for a return, items should meet the following conditions:

  • The return request must be submitted within 30 days of delivery
  • The product should be unused and in original condition whenever possible
  • The product should include original packaging when available
  • All accessories, parts, and components should be included
  • The return must be approved by our customer support team before shipment

Product-Specific Return Conditions

Home organization products, storage solutions, bathroom organizers, shower caddies, kitchen storage products, closet organizers, drawer organizers, laundry room storage products, and workspace organization accessories should be returned clean, unused, and free from damage caused by improper use or installation.

Products that have been permanently installed, modified, altered, or damaged through misuse may not qualify for return unless the issue is caused by a product defect.

Items Not Eligible for Return

  • Items returned more than 30 days after delivery
  • Products damaged due to misuse, abuse, or improper handling
  • Products modified or altered by the customer
  • Items missing major components due to customer handling
  • Returns sent without prior authorization

How to Request a Return

To request a return, please contact us at:

Email: [email protected]

Please include the following information:

  • Order number
  • Customer name
  • Description of the issue
  • Photos of the product
  • Photos of packaging if the item arrived damaged

Our customer support team will review your request and provide return instructions if approved.

Please do not send items back before receiving return authorization.

Return Shipping Costs

We do not charge restocking fees.

If the return is caused by our error, including defective products, incorrect items, damaged shipments, or missing components, Kardzz™ will cover the approved return shipping costs.

If the return is requested due to a change of mind, incorrect selection, or customer-related reasons, the customer is responsible for return shipping costs.

Refund Processing

After we receive and inspect the returned item, we will notify you by email regarding the refund decision.

If approved, refunds are generally processed within 3–5 business days.

Depending on your bank, card issuer, or payment provider, additional processing time may be required before the refund appears in your account.

Replacement Items

If inventory is available, we may provide a replacement for damaged, defective, incorrect, or incomplete products.

If a replacement is unavailable, we may provide a refund or another appropriate solution.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders may only be canceled before they enter processing or shipment.

If an order has already shipped, it must be handled through our return process after delivery.

Damaged Products

If your package arrives damaged, please contact us within 7 days after delivery.

Please provide:

  • Order number
  • Photos of the damaged item
  • Photos of the shipping package
  • Photos of the shipping label
  • Description of the issue

Please keep the original packaging until your claim has been reviewed.

Contact Information

If you have questions about returns, refunds, or exchanges, please contact us:

Brand: Kardzz™

Business Name: CARRION WILLIAM LLC

Business Registration Number: 2026-001946574

Registered Address:
30 N Gould St Ste N
Sheridan, WY 82801
United States

Operations Office:
300 Caughman Farm Ln Apt 506
Lexington, SC 29072
United States

Email:
[email protected]

Phone:
+1 (318) 856-4988

Thank you for shopping with Kardzz™.